Data shows that a luxury traveler’s vacation is at least seven days long, and of those, three are spent at exclusive properties such as Leading Hotels of the World or Relais & Châteaux. The other days, the traveler is looking for unique properties offering comfort, history, culture and a good story. The Forte Group wanted the Heritage Hotel Collection to fill that need.
Although all the properties are unique and all are located in the United Kingdom, there was nothing uniting them so that a cohesive sales and marketing plan could be put into effect.
We began by creating a unified brand expression for the collection. The strategy was to celebrate the uniqueness of each property while building a chain which could be marketed as a luxury option to all levels of the travel industry – travel agents, airlines, individuals. This strategy also helped the Forte Group manage expenses by standardizing many aspects of the properties from bed and bath linens to marketing materials.
Before the rebranding and repositioning, each property had been averaging around 65-69% occupancy. After a year, the occupancy rate increased across the chain to 84% with an increase in Average Daily Rate of 3.5%.